SMA Healthcare
24/7 HOTLINE: (800) 539-4228
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Crisis – Flagler Access Center

Crisis Triage and Treatment Unit

The Crisis Triage and Treatment Unit (CTTU) is a program that was designed to meet the mental health and substance abuse crisis service needs of Flagler County. Local Hospitals, local law enforcement agencies, and CTTU work in alliance to ensure immediate availability of crisis services, crisis screening and triage, crisis intervention & management and transportation. The CTTU program was developed to be responsive to the needs of Flagler County’s diverse community. This program also serves self-referral clients for screening, triage and referral, court ordered and other community referred behavioral screenings for mental health and/or substance abuse. CTTU supports SMA’s mission in its collaboration with law enforcement entities, social service agencies, Baker-Act receiving facilities, regional behavioral health & alcohol/drug treatment providers, and SMA shareholders.

Crisis Response Team

Our Crisis Response Team cares for individuals of all ages in Volusia and Flagler counties who are feeling depressed, alone, suicidal, or bullied. If you or someone you know is feeling or experiencing any of these issues, they do not have to go through this alone. We can help and are here for them 24/7. We encourage any individual who needs our help to call our Helpline at (800) 539-4228.

Care Coordination

Care Coordination offers assistance to clients in linking to resources in the community, which can include mental health, substance abuse, employment, housing, and socialization services. The goal of this program is to help avoid subsequent crisis or detox admissions. Eligible clients are those who have been recently discharged from inpatient stays that may need assistance ensuring linkage to appropriate resources to keep them out of the hospital, detox, or jail for more intensive treatment. We can also accept clients from outpatient services if they present to be in possible crisis and we can de-escalate those situations to prevent CSU or detox admission.

Zero Suicide Care Coordination

Zero Suicide Care Coordination is a multi-county initiative to provide services that specifically addresses clients in jail or veterans, ages 25 or older, who have a history of suicidal ideation or attempts. This program, which began in September of 2018, has allowed SMA Healthcare to hire a Zero Suicide Care Coordinator in each of the four counties that SMA Healthcare offers services in. The Zero Suicide Care Coordinators work with their local county jail and hospital to provide Care Coordination.

Outreach Coordination

The Outreach Coordinator will perform a host of activities, beginning with greeting clients who walk in to or call the Flagler Access Center. Outreach Coordinator will ask the client a few introductory questions in order to link the client with appropriate services. The Outreach Coordinator will work with the client to navigate any barriers to services and work to overcome those barriers, and remain connected. The Outreach Coordinator will also attend community events to educate Flagler County on the services offered through the Flagler Access Center.

Walk-In Screenings

This screening will allow the screener to determine what services are needed for the client; the client will then be linked to those services. Screenings are available Monday through Friday, 8 am to 5 pm, at 103 E. Moody Boulevard.